Canadian Urban Libraries Council/Conseil des Bibliothèques Urba

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CULC/CBUC Toolkit on Recovery & Reimagined Public Library Services Post COVID-19 Published

The CULC/CBUC Toolkit on Recovery & Reimagined Public Library Services Post COVID-19 has been published online: www.culc.ca and is also available as a PDF.

Toolkits

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Toolkit Presentations

Toolkit Webinar Presentations on Recovery & Reimagined Public Library Service Post COVID-19

CULC/CBUC will be hosting a series of one hour Zoom presentations on the new Toolkits next week.  The Working Group for each section will present an overview and discuss the most relevant parts.  There will be a chat function where questions can be raised and additional resources suggested.  The Webinar presentations will be recorded and archived on the CULC/CBUC website along with the Chat transript.  Please register with the links below.  

  • Tuesday, May 26th – 1:00 pm Eastern – Information Services – Register – Open to all Public Library Staff/Leaders.
  • Wednesday, May 27 – 11:30 am Eastern – Governance – CULC CEO Members Only
  • Thursday, May 28 – 1:00 pm Eastern – Staffing – CULC CEO Members Only
  • Thursday, May 28 – 2:30 pm Eastern – Marketing & Communications – Register – Open to all Public Library Staff/Leaders.
  • Friday, May 29 – 11:30 am Eastern – Programming – Register – Open to all Public Library Staff/Leaders.
  • Friday, May 29 – 1:00 pm Eastern – Collections – Register – Open to all Public Library Staff/Leaders.
  • Friday, May 29 – 2:30 pm Eastern – Built Environment – Register – Open to all Public Library Staff/Leaders.


Information and Other Frontline Service

Providing information services while protecting public health and safety will require innovation. Thoughtful use of technology, virtual service, leveraging partnerships, and modifications that support physical distancing can all help public libraries to continue to meet the community’s information needs. Join the team that developed the Information Services Toolkit for a discussion of information services in the time of COVID-19.

  • Tuesday, May 26th – 1:00 pm Eastern – Information Services – Register – Open to all Public Library Staff/Leaders.

Governance

COVID-19 poses a range of governance challenges for public libraries. Libraries may need to develop new policies to manage work from home, customer and staff safety within the public space and virtual meetings. Libraries must also ensure a strong enterprise risk management framework, and clear roles of responsibility for the Board and the CEO to ensure stable governance. Join the team that developed the Governance Toolkit for a discussion of public library governance in the time of COVID-19.

  • Wednesday, May 27 – 11:30 am Eastern – Governance – CULC CEO Members Only

Staffing

COVID-19 is posing a range of challenges for public library employees and management. Supporting and accommodating staff, ensuring a safe work environment and building an agile work culture that helps the library respond rapidly and competently in times of uncertainty have never been more important. Join the team that developed the Staffing Toolkit for a discussion of library staffing in the time of COVID-19.

  • Thursday, May 28 – 1:00 pm Eastern – Staffing – CULC CEO Members Only

Marketing & Communication

COVID-19 is impacting all aspects of library service and community life more broadly. What are our key messages for the community? How best can health and safety messages be communicated? How do libraries ensure the public and our funders understand the value of libraries in recovery and community resilience? Join the team that developed the Communication and Marketing Toolkit for a discussion of communication in the time of COVID-19.

  • Thursday, May 28 – 2:30 pm Eastern – Marketing & Communications – Register – Open to all Public Library Staff/Leaders.

Library Programming

With the implementation of physical distancing requirements and the accompanying reduction in room capacity, public libraries will need to be innovative in their approach to programming. Are there options to move programming outside? Should some audiences that should be prioritized? How can digital programming content be shared across libraries? How will staffing models and staff roles be affected? Join the team that developed the toolkits on Programming Inside and Outside the Library for a discussion of library programming in the time of COVID-19.

  • Friday, May 29 – 11:30 am Eastern – Programming – Register – Open to all Public Library Staff/Leaders.

Collections

What is the best way to manage collections to minimize the health and safety risk COVID-19 may pose to the public and staff? What services can be offered that support equitable access to collections when access to our buildings is restricted? Is it time for a review of membership and circulation policies? How do libraries achieve a balanced collection given the restraints and financial demands that COVID-19 creates? Join the team that developed the Collections Toolkit for a discussion of collection development and management in the time of COVID-19.

  • Friday, May 29 – 1:00 pm Eastern – Collections – Register – Open to all Public Library Staff/Leaders.

The Built Environment

Over the last decades, public libraries have increasingly become spaces where our community gathers and lingers. How will COVID-19 change the capacity of libraries? How will furniture and finishes changes? Where can technology help reduce the risk of virus spread within public spaces? How can staff and the public safely more through and interact within library buildings? Join the team that developed the Built Environment Toolkit for a discussion of library spaces in the time of COVID-19.

  • Friday, May 29 – 2:30 pm Eastern – The Built Environment – Register – Open to all Public Library Staff/Leaders.

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Publication of the Value Study of GLAMs in Canada

Dear Stakeholders’ Forum Members,

Colleagues,

We would like to draw your attention to the publication of the “Value Study of GLAMs in Canada ” a study commissioned by the Canadian Museums Association (CMA) on behalf of the Ottawa Declaration Working Group. The research was conducted by Oxford Economics and was supported by Canadian Heritage, the McConnell Foundation, and Ms. Rosamund Ivey.

This is the first time that a study of this scope—covering the entire GLAM sector – has been conducted in Canada. The study can be consulted on the CMA website https://www.bac-lac.gc.ca/eng/about-us/glam/Pages/default.aspx

This study sheds light on the societal value of non-profit galleries, libraries, archives and museums (GLAMs) in Canada, and demonstrates that GLAMs are a solid investment. For every dollar invested, society gets nearly four dollars in benefits. As a whole, Canada gains nearly $8.6 billion from GLAMs every year. This is in addition to a myriad of educational and social advantages, including greater literacy, increased rates of volunteerism, and improved health and well-being. 96% of Canadians feel that GLAMs improve our society, which demonstrates the importance of GLAMs to communities today, and to future generations. The impact of Canadian GLAMs can be seen not only from in-person visits but also from their online presence. In fact, data show that the value of online visits to GLAM official websites, catalogues and social media platforms is about $1.6 billion per year.

As the GLAM sector continues to adapt to the challenges created by the ongoing COVID-19 pandemic, the data highlighted in this survey report are of particular interest. They capture the fundamental role played by GLAMs in Canadian society; they also show the importance of increasing collaboration between institutions to foster innovation, enhance public engagement and promote the full value of GLAMs to Canadians.

We invite you to consult and share the results of this study.

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Cher(e)s membres du Forum des partenaires

Collègues,

Nous aimerions attirer votre attention sur la publication de l' « Étude sur la valeur des GLAM au Canada », une étude commandée par l’Association des musées canadiens (AMC) au nom du Groupe de travail de la Déclaration d'Ottawa. La recherche a été menée par Oxford Economics et a bénéficié du soutien de Patrimoine canadien, de la Fondation McConnell et de Mme Rosamund Ivey.

C'est la première fois qu'une étude de cette envergure – couvrant l'ensemble du secteur des GLAM - est menée au Canada. On peut consulter l’étude sur le site web de l'AMC https://www.bac-lac.gc.ca/fra/a-notre-sujet/biblio-archives-musees/Pages/default.aspx

Cette étude met en lumière la valeur sociétale des bibliothèques, des archives et des musées à but non lucratif au Canada, et démontre que les bibliothèques, les archives et les musées représentent un investissement de choix. Chaque dollar investi génère près de quatre dollars en avantages à la société. En tout et pour tout, les institutions de mémoire rapportent près de 8,6 milliards de dollars au Canada chaque année. Sans compter la myriade d’avantages sociaux et éducationnels, dont une amélioration de la littératie, du taux de bénévolat, de la santé et du bien-être. Pas moins de 96 % des Canadiens croient que les bibliothèques, les archives et les musées sont bénéfiques pour notre société, ce qui témoigne de l’importance de ces institutions pour les collectivités d’aujourd’hui et de demain. Les retombées des institutions de mémoire canadiennes sont visibles dans les lieux physiques, mais aussi virtuels. En effet, les données indiquent que les visites en ligne des sites Web, catalogues et plateformes de médias sociaux de ces institutions génèrent environ 1,6 milliard de dollars par année.

À l’heure où le secteur des bibliothèques, des archives et des musées continue de s’adapter aux défis posés par la pandémie de COVID-19, les résultats du sondage sont particulièrement intéressants. Ils témoignent du rôle fondamental que jouent ces institutions dans la société canadienne, et de l’importance de renforcer la collaboration entre celles-ci pour favoriser l’innovation, mobiliser le public et faire connaître leur pleine valeur auprès des Canadiens.

Nous vous invitons à consulter et à partager les résultats de cette étude.

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Letter Templates

The Federal Government has not yet made changes to the CERB (Canadian Emergency Response Benefit) Program to allow for more than a $1,000 per month when there is a registered SUB (Supplemental Employment Benefit) plan in place.  Take a moment to write to the Minister of Finance and your local MP to increase the pressure to enact the change.  It will cost the Federal Government zero.  Other sectors are caught in the similar situation including lots of municipal colleagues.  

Word Template for letter to your local MP about CERB

Word Template for Letter to Finance Minister Morneau about CERB

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Recovery and Reimagined Library Services - CULC/CBUC Think Tank Consultation Survey

Dear Members and other library leaders,

The eight person leadership group members of the CULC/CBUC Think Tank on Recovery and Reimagined Library Services Post COVID-19 are up and running, along with seven working groups. Thank you to all who have stepped up and volunteered to do their part of the research. The goal is for a final report on May 21st.

To that end, please share the following links to a short consultation survey. We are looking for input from senior management, staff, vendors and those connected to the public library community. The survey is short given the short timelines the Think Tank group has if it is to meet the planned deadline.

DEADLINE: Survey will be left open, but the data will start analysis on May 8th. Please contribute by then.

Thank you in advance for your input.

English Survey
French Survey

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Chers membres et autres chefs de file du secteur des bibliothèques,

Les huit membres du groupe dirigeant du Groupe de réflexion du CULC/CBUC sur le rétablissement et l’adaptation des services de bibliothèque après la crise de la COVID-19 sont opérationnels, tout comme ceux des sept groupes de travail. Merci à tous ceux d’entre vous qui ont accepté de contribuer à la recherche. Nous avons pour objectif de produire un rapport final le 21 mai.

Nous vous invitons donc à partager les liens suivants menant à une courte enquête de consultation. Nous voulons connaître le point de vue de cadres supérieurs, d’employés, de fournisseurs et d’autres intervenants associés au milieu des bibliothèques publiques. Cette enquête est brève, compte tenu du court délai dont dispose le Groupe de réflexion pour respecter l’échéancier prévu.

DATE LIMITE : L’enquête restera ouverte, mais les données seront analysées à compter du 8 mai. Votre participation d’ici cette date serait appréciée.

Merci à l’avance de nous faire part de vos commentaires.

Enquête en anglais
Enquête en français

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